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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
The ways in which companies can create and capture value have changed profoundly. Most aren’t keeping up.
Stephanie L. Woerner, Peter Weill and Ina M. Sebastian
We need better measures of development.
Amit Kapoor and Bibek Debroy
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Robin Abrahams and Boris Groysberg
Emily Hund
Peter Cappelli and Ranya Nehmeh
A roundup of Harvard Business Review’s most popular ideas and advice.
Resources, practical advice, and personal stories to lift you up and move you forward.
Career and life advice for young professionals.